Declaration on Accessibility

Schloss Schönbrunn Kultur- und Betriebsges.m.b.H endeavours to make its websites accessible in compliance with the Web Content Accessibility Guidelines (WCAG) for implementing Guideline (EU) 2016/2102 issued on 26 October 2016 by the European Parliament and the Council on free accessibility to websites and on enabling free accessibility to the mobile devices of public bodies.

This declaration on accessibility applies to the website

Status of compatibility with the requirements

On account of the following incompatibilities and exceptions, this website is partly compatible with the level of conformance AA of the ‘Web Content Accessibility Guidelines’ ­–­ WCAG 2.1’, respectively with the valid European standard EN 301 549 V2.1.2 (2018-08).

Non-accessible content

The contents stated below are not accessible for the following reasons:


a) Incompatibility with the accessibility guidelines

Success Criterion 1.1.1 ‘Non-text Content’

The background video on the homepage is short, decorative, includes neither sound nor text and is therefore not controllable. The background video is furnished with a descriptive alternative text.

Success Criterion 1.4.3 ‘Contrast (Minimum)’

The claim on the homepage is set on real image, which means that the contrast also varies depending on the respective screen size and possibly does not fulfil the Success Criterion 1.4.3 (Contrast). The claim is very large-scale; in choosing the background image, respectively background video, we take care to provide an excellent contrast ratio.

Success Criterion 2.1.1 ‘Keyboard’

The interactive map is usable through keyboard input and screen readers only to a limited extent. This might mean that Success Criterion 2.1.1 (Keyboard) is not fulfilled. As an alternative to the map, the content pages can be navigated without the map via room respectively location descriptions in the planned sequence.


b) Disproportionate Burdening

Success Criterion 1.2.5 ‘Audio Description (Prerecorded)’

Our videos are hosted and published on the video platform YouTube. It is not possible to provide the required audio descriptions for some of these videos. This means that the WCAG Success Criterion 1.2.5 (Audio Description Prerecorded) is not fulfilled. It is our view that a correction would represent disproportionate burdening in terms of the Accessibility Guidelines.

We endeavour to provide alternatives for time-based media as text.


c) The content does not come within the scope of application of the applicable legal provisions.

Mainly older pdf documents and Office documents are not equipped to be accessible. For example, pdf documents are not tagged, which means information cannot be entered and used – or adequately entered and used – by screen reader users. Thus the WCAG Success Criterion 4.1.2 (Name, Role, Value) is not fulfilled.

Prerecorded time-based media such as video and audio media published prior to 23 September 2020.

Content of third parties which does not lie within the Schönbrunn Group sphere of influence is excluded from the Guideline (EU) 2016/2102.

Creation of this Declaration on Accessibility

This declaration was produced on 23 September 2020.

The website’s compatibility with the WG for implementing the requirements of the Guideline (EU) 2016/2102 is evaluated in the form of a self-test according to WCAG 2.1, level of conformance AA.

This declaration was last updated on 7 October 2020.

Feedback and Contact Details

The options and services on this website are constantly being improved, replaced and extended. In doing so, usability and accessibility are top priority for us.

In so far as you identify shortcomings in relation to the maintenance of the requirements for accessibility, or wish to obtain information on any content not covered in the accessibility terms, please contact us. We shall check your query and get in touch with you as soon as possible.


Schloß Schönbrunn Kultur- u. Betriebsges.m.b.H. 
Schönbrunner Schloßstraße 47 
1130 Wien
Tel.: +43-1-81113-0
Fax: +43-1-8121106

Enforcement Procedure

Should there be any unsatisfactory replies ensuing from the above-named opportunity for contact, you can direct your complaints to the Austrian Research Promotion Agency (FFG). The FFG responds electronically to complaints via the Complaints contact form.


These complaints are checked accordingly by the FFG as to whether they relate to infringements against the Web Content Accessibility Guidelines, in particular shortcomings in maintaining the accessibility requirements, through the Federal Government, or a facility/institute assignable to it.

In so far as the complaint is legitimate, the FFG is obliged to dictate recommendations of action to the Federal Government or the legal entity and also suggest measures to eliminate the identified shortcomings.

You can find further information on complaints procedure here: